Freshdesk
Innovative ticket system
Freshdesk is the cloud-based help desk solution for greater productivity!
Imagine, you are using the best helpdesk tool...
...your customers stay loyal to you,
because their problems are solved on their preferred channel.
...your employees work more proactively,
because they understand needs better through context and automation.
...your service velocity picks up speed,
because you reach your productivity goals within three months with Freshdesk.
A Reliable ticket system for more customer satisfaction
Did you know that customer service experiences like to spread by word of mouth?
70% of customers who have been in contact with the helpdesk tell their friends and families about it. Only if the impression is positive does it become a personal recommendation for the company. Unfortunately, we Germans are good at remembering negative experiences with customer support.
If you’ve been dumped in an unfriendly manner, you’ll never come back. And scare off potential new customers. That’s why Freshworks has developed a support software that provides agents with the best possible support. With the Freshdesk ticket system, you empower your agents to master complex customer communication.
Do you have questions?
Your benefits with Freshdesk for the best possible customer service
Keep the overview
Emails, phone calls, live chat, website inquiries, social media: Freshdesk brings order to the complexity of your communication channels. This way, all customer inquiries can be handled collectively in one place with the omnichannel suite.
Save time
Waiting loops and redirects are a strain on customers' patience. Thanks to Freshdesk, this is a thing of the past: automated ticket distribution assigns customers to the expertise or availability of agents. Problems can thus be solved faster and more efficiently.
Increase productivity
Do you already have self-service offerings? The majority of customers would rather get help to help themselves instead of contacting customer service. Create a forum with Freshdesk where customers and employees can exchange ideas. This way, you'll gradually build a database for the help section of your site.
Control quality
Whether it's customer satisfaction or employee performance, do you have room for improvement? With Freshdesk you create individual KPIs as a basis for automatic reports. The results provide a sound basis for quality improvement measures.
All Freshdesk products at a glance
Contact Center
- No missed calls
- Shorter wait times
- Available support
- Voice AI capabilities
- Enable remote support and sales teams
Multi-Channel
- E-Mails
- Phone calls
- Live chat
- Website inquiries
- Social Media Management
Support Desk
- Automated ticket distribution
- Bots and AI for routine queries
- Connecting agents with each other
Messaging
- Chatbots for all messaging apps
- Cost-effective and modern messaging
- Proactive customer communication
Customer Success
- Set individual KPIs
- Automated reporting
- Early de-escalations