Customer Service Suite:optimize your support

Discover the Customer Service Suite that revolutionizes your customer service efficiency and effectively supports your business relationships. Experience service excellence with just one click.

Screenshot of the message inbox of a customer service software

Customers who trust us

Hipp
baader bank
bosch
goodyear
merck
muenchener hypothekenbank
philips
porsche
raifeisenbank
roche
schindler
siemens
starbucks
telekom
thyssenkrupp
Tüv Süd
unicredit
voestalpine
flughafen stuttgart
Wüstenrot

Customer Service Software: Your Path to Satisfied Customers

Faster support for your customers

Speed up your response times and increase customer satisfaction with our intuitive customer service software and competent consulting.

AI-powered customer service

Utilize artificial intelligence to automate inquiries and personalize support – for efficient service. Use the digital transformation to benefit your company.

Omnichannel communication

Combine all communication channels and provide seamless service experiences that your customers appreciate and are perfectly tailored to the needs of your customers and your company.

Data analysis in service

Understand your customers better through detailed analyses and use these insights for targeted solutions that not only advance your company but also convince your customers.

Self-service options

Empower your customers with self-service tools that make getting answers easier and reduce your support load.

Scalable solutions

Our software customer service grows with your business and flexibly adapts to changing requirements.

2DC – Strong Technology, Strong Team
2dc Consulting Worldmap
40+
Consultans
1000+
Customers worldwide
20+
Years of experience
Screenshot eines Whatsapp Chats und weiterer Kanäle mit Kundensupport eines Onlineshops

Omnichannel Solutions for Modern Support

In today's connected world, customers expect a consistent service experience across all channels. Our omnichannel solutions provide just that: seamless support, whether via phone, email, chat, or social media. By centrally capturing all customer interactions, we enable your support team to respond efficiently and effectively to every inquiry. Improve your customer retention and satisfaction by offering support where your customers are – with our omnichannel customer service software. This creates a unified, personal customer experience and increases efficiency by eliminating repetitive processes. The integrated business software also provides valuable insights into customer behavior, contributing to the continuous improvement of customer service.

Software Kundenservice Screenshot: Chat mit KI

Customer Service Software: Utilize Digital Solutions

Customer service software is the key to digitalizing your customer support. With smart workflows that automate routine inquiries, your agents can focus on more complex cases. Real-time dashboards and reports allow you to measure performance and continuously optimize service levels. By integrating into existing systems, you create a unified information base for all service interactions. Thus, you offer support that is not only fast and efficient, but also consistently informed and personal. Increase satisfaction on both sides – with software that redefines customer service and 2DC as your partner for digital transformation.

Mitarbeiter mit Headset nutzt Customer Service Software im Büro

Customer Service Software for Top Service

Set new standards in customer support with Freshworks' Customer Service Software and 2DC as your partner. The Customer Service Software combines advanced technology with user-friendliness to ensure the highest level of service quality. Automated ticket assignment ensures that inquiries are processed efficiently, while comprehensive knowledge management speeds up the resolution of common problems. With customizable interfaces and scalable features, the customer service software adapts to your company's growth. Experience how seamless integrations and real-time analytics help you not only resolve customer concerns but also anticipate and proactively act on them – for a service that convinces.

Achieve More with Software for Customer Service

Efficiency in customer service

Our software for customer service automates routine tasks, allowing you to focus on customer care instead of repetitive tasks.

Boost support quality

Enhance your support quality with our customer service software that offers intelligent ticketing and customer interaction.

Centralized customer service

The Customer Service Suite consolidates communication and data to create a unified service experience.

Mitarbeiterin mit Headset nutzt Customer Service Suite für Kunden

Switch now to the Customer Service Suite

Experience the revolution in customer service with our Customer Service Suite – where effectiveness meets innovation.

Customer Service Software: Your Support Upgrade

Lachende Mitarbeiterin im Kundenservice hat Headset auf und schaut in die Kamera

Our customer service software offers you the ultimate upgrade for your support. It is specifically designed to maximize the efficiency of your team while improving the customer experience. With automated workflows that reduce repetitive tasks, your employees can focus on what truly matters: the customer. The software enables deep personalization of support to address the individual needs of each customer. Intelligent routing options ensure that inquiries are directed to the right agent, drastically reducing processing time.

Additionally, the platform offers robust analysis tools that help you identify trends in customer behavior and adjust your support strategy accordingly. The user-friendly interface ensures quick onboarding of new team members and minimizes training time. Security is a top priority, ensuring your customer data is always protected.

With integration into CRM and third-party tools, the software creates a central hub for all customer interactions. Increase productivity, improve response times, and offer customer service that not only satisfies but impresses. To further deepen the customer experience, the software also offers options for feedback and customer surveys, providing direct insights into customer opinions. This allows you to continuously tailor your service to customer wishes and achieve an unparalleled level of service.

Screenshot: Analyse des Kundenservice in Customer Service Suite

Your Customer Service Suite - Freshworks

Discover a new dimension of customer support with Freshworks' Customer Service Suite. This comprehensive platform is designed to strengthen your customer relationships through a seamless and efficient service experience. Utilize the extensive features of the suite to process inquiries faster, personalize communication, and automate support processes. With Freshworks, you get not just software, but a comprehensive solution that grows with your business and adapts to its needs. Let Freshworks' Customer Service Suite revolutionize the way you interact with your customers. As experienced business consultants, 2DC supports you in implementing the Customer Service Suite.

Zwei lachende Nutzer chatten mit Chatbot unserer Software für Kundendienst

Software for customer service: revolutionize your support

Revolutionize your support and set new standards in customer experience with our software for customer service. This solution offers advanced tools to automate and optimize your support processes, allowing you to respond faster and more effectively to customer inquiries. Intelligent analysis functions enable you to identify support trends and make precise improvements. Offer a service that strengthens your customer loyalty and relieves your support team with our customer service software. Experience how intuitive operation and comprehensive features simplify your customer care while simultaneously increasing your team's job satisfaction. Our platform secures you a lead in customer satisfaction by enabling smooth operations and excellent service.

Screenshot des Ticketsystems der Customer Service Suite

Fresh customer service solutions for your business

Discover fresh perspectives for your customer support with our software for customer service. Specifically developed to meet the needs of modern businesses, our solution combines user-friendliness with powerful functionality. It facilitates the management of customer inquiries, improves communication, and enables your team to provide top-notch service. With our software for customer service, you invest in a future-proof platform that enhances customer satisfaction while optimizing your efficiency. Let your customers experience the benefits of agile and responsive customer service. Rely on 2DC's consulting to integrate Omnichannel solutions seamlessly into your business.

Mann im Buero

Customer Service Software: Efficiency Meets Service

Experience how our customer service software combines efficiency with excellent service. This intuitive platform enables your team to process inquiries faster while ensuring a high level of customer satisfaction. With automation tools that simplify repetitive tasks and a central dashboard that provides a complete overview of customer interactions, our customer service software boosts your productivity and improves the quality of your customer service. Choose a solution that benefits both your customers and your support team and rely on our consulting to select and integrate the right package for your business.

Customer Service Suite Prices: A Wise Investment

Get in touch with the 2DC sales team now

Utilize the Customer Service Suite

Boost efficiency with our comprehensive Customer Service Suite. Service quality that delights. Experience how seamless integration transforms your team.