Document360 provides a comprehensive platform powered by AI for creating and managing knowledge bases. Whether API documentation, user manuals, or FAQs, 2DC supports you with implementation and configuration.
Customers who trust us
Document360 allows you to create content quickly and easily without needing programming skills. The WYSIWYG editor lets you drag and drop images and text effortlessly.
With Document360, customers and employees can independently find solutions in seconds, minimizing frequent inquiries and recurring issues.
Find the information you need instantly. Document360's powerful, AI-supported search scans your entire content and delivers precise results.
Track every change to your documents. Version control allows you to revert to previous versions and ensure your information remains up to date.
We integrate Document360 with your existing tools and systems, leveraging connections to helpdesk systems, CRM tools, and other applications to optimize your workflows.
Tailor Document360 to your needs. With various themes and customization options, you can design the interface to match your corporate branding.
2DC implements Document360 using a structured five-step best-practice approach. First, we analyze your current IT landscape, document processes, and define requirements (AS-IS analysis and BRD). Next, we design a customized system architecture and plan data migration and integrations. In the configuration phase, we make necessary adjustments, implement integrations, and train employees. After extensive testing, we proceed to the GoLive phase, where we launch the system with full support and monitoring. Finally, during the Hypercare phase, we analyze feedback, implement optimizations, and ensure long-term efficiency with Document360. Additionally, we offer ongoing support, API development, and evaluations even after the GoLive stage. At 2DC, we think ahead and beyond!
Document360 is suitable for businesses of all sizes looking for a central, intuitive, and customizable knowledge base. It is particularly beneficial for IT teams, support departments, SaaS companies, and organizations with complex processes requiring consistent documentation and efficient knowledge sharing. It helps businesses reduce customer support efforts, optimize internal processes, and establish a self-service knowledge management system. Document360 enables teams to organize, maintain, and distribute knowledge effectively, allowing employees and customers quick access to relevant information. And implementation doesn’t have to be complex—2DC supports you through all phases with expertise in digital processes.
The Document360 API allows developers to integrate Document360 functionalities into other systems. Businesses can automate content creation, updates, and retrieval to streamline workflows efficiently. The API is particularly useful for automation, data migration, and integration with various existing tools like CRM and support systems. Developers can seamlessly embed the platform into their IT infrastructure for customized use cases, thereby creating a smooth, holistic experience for both employees and external users.
No developers? No problem! 2DC ensures smooth integration with your systems and reliable data synchronization. If needed, we also develop new interfaces for optimal business intelligence.
2DC and Document360 combine their expertise to take your knowledge base to the next level. Benefit from our unique partnership.
2DC specializes in implementing and optimizing digital tools and processes with a holistic approach. Our core expertise includes evaluating software tools to find tailored solutions for individual business needs. By analyzing IT, business, and process requirements, we build a solid foundation for designing customized system architectures.
Our process management services include detailed process mapping, documentation, optimization, and automation solutions to enhance efficiency and productivity. Implementations and configurations are tailored to each client’s needs, ensuring sustainable usage through employee training and further education.
2DC also provides top-tier support, including Hypercare phases and SLA-based service options. Post-implementation, we remain a reliable partner for tool optimization, further development, and efficiency evaluation. Additionally, we develop high-performance APIs for optimal data synchronization and advanced business intelligence.
With this holistic approach, 2DC ensures businesses remain competitive with modern technologies and optimized processes—both today and in the future.
Streamline your results now! Document360’s integrated AI enhances the knowledge base with intelligent features like automatic search suggestions, content recommendations, and semantic search algorithms. It helps users find relevant information faster and improves the overall user experience. AI also analyzes usage data to identify frequently searched content and address knowledge gaps. Automated translations and text suggestions assist editors, saving time while improving documentation quality. Sharing and receiving information has never been this easy. AI significantly increases efficiency, usability, and the overall value of Document360. We also offer training to prepare your team for AI-powered enhancements!
In order to scale Document360, we first define a clear knowledge structure and efficiently organize categories. Role-based access controls allow large teams to manage and publish content securely—whether private, public, or hybrid. The API enables automation and integrations with existing systems to optimize workflows. Regular content analyses help identify outdated or missing information. AI-powered search enhances usability, while multilingual support and global accessibility enable international scaling. With continuous optimization from 2DC, your Document360 platform remains powerful and flexible as your business grows. Document360 pricing can also be consulted with us, depending on your needs and budget.
Document360 offers numerous powerful features for both private and public knowledge platforms. Users can manage documentation with role-based access control and choose between public, private, or hybrid databases. For private systems, Document360 provides login functions and various security levels. The platform allows seamless integration with tools like Zendesk or Salesforce and supports multilingual content as well as API documentation. With AI-powered search and feedback management, content can also be efficiently optimized in self-service. The cloud-based solution, with optional private hosting, ensures flexible scalability. Additionally, workflows, automation, and version control enable efficient management of large documentation projects—ideal for companies across all industries.
Document360 is a powerful knowledge base platform for creating, managing, and publishing documentation—ideal for businesses and support teams.
It is used for internal and external knowledge management, streamlining support processes, and efficiently structuring documentation. Access restrictions can be applied, or the platform can be made publicly available.
Document360 pricing varies depending on features and usage. Contact our team for detailed pricing information!
Document360 is cloud-based with modern collaboration features, while RoboHelp focuses more on technical documentation and offline publishing.
Consider usability, integration capabilities, scalability, and search functions. Document360 offers a flexible, AI-powered solution for your needs.
A documentation framework defines the structure, processes, and standards for creating and managing technical or business documentation.
Success starts with the right strategy. 2DC has expertise and experience to help your business grow and make the most of today's chances and challenges.
