Efficient Surveys, Smart Insights: With 2DC, you get the most out of SurveySparrow - from implementation to support, everything from a single source.
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Capture customer satisfaction directly after touchpoints. Intuitive surveys provide measurable insights for better service and continuous improvement.
Accurately measure customer loyalty with the Net Promoter Score. Identify promoters and detractors and improve customer experience and retention accordingly.
Listen to your customers where they really speak: on social media. Analyze moods, trends, and feedback in real time for better dialogue.
Wing AI automates feedback analysis using artificial intelligence. Detect patterns, insights, and action areas from open-text responses – quickly, accurately, and at scale.
Seamless connection to your tools: SurveySparrow integrates easily with CRM, Helpdesk, Slack & more – for automated workflows and consistent data.
Simple and reliable: Use the NPS calculator to quickly analyze your survey results and gain actionable metrics on customer loyalty and satisfaction.
Reputation management is a key success factor for businesses of all sizes. In times of digital transparency, online reviews, customer feedback, and social media significantly influence a brand’s public image. A negative review can spread quickly and deter potential customers. With professional reputation management software, you keep track of all channels, respond quickly to criticism, and strengthen your brand. Identify trends, promote positive reviews, and protect your credibility long-term.
Active reputation management builds trust with customers, partners, and talent. SurveySparrow provides key functions like CSAT surveys and an NPS calculator for professional reputation management.
2DC is your reliable partner for the successful implementation of SurveySparrow in your company. As digitalization experts with extensive SaaS experience, we handle the complete integration and customization of the platform – tailored to your processes. From strategic planning to technical execution, we guide you step-by-step and ensure seamless operation with your existing tools.
Our team manages interfaces, automations, and data flows so you can focus on results. With 2DC, you get efficient onboarding, customized support, and maximum impact through professional SurveySparrow usage.
With the intelligent SurveySparrow chatbot, you not only increase response rates but also the quality of feedback. Instead of rigid forms, your customers experience interactive, dialogue-based CSAT and NPS surveys that feel like natural conversations. This leads to higher acceptance and more authentic responses – without frustration or dropout rates. SurveySparrow chatbots are flexible, customizable, and automatable.
They adapt to user behavior and provide valuable real-time data. 2DC helps you configure, integrate, and optimize chatbots to unlock the full potential of this innovative feedback solution. More relevance also means: better decisions.
Customer complaints are not a nuisance – they are a valuable opportunity for improvement. Customers often complain not out of malice, but because their expectations were not met, they felt unheard, or a process was unnecessarily complicated. Some complain publicly to warn others from having the same negative experience. A complaint is a clear signal: Something is wrong – and smart companies use this feedback for optimization.
The right response to complaints is crucial. Listening, showing understanding, and responding quickly and solution-focused sends a clear message: Your opinion matters. Companies that manage complaints professionally not only strengthen customer loyalty but also their long-term reputation.
SurveySparrow supports you with targeted CSAT and NPS surveys as well as social listening features to detect dissatisfaction early – before it becomes public criticism. Automated processes and chatbots ensure feedback reaches the right people immediately and customers receive timely responses. AI-based analysis of open-text feedback (Wing AI) reveals patterns and causes of complaints – data-driven and scalable.
Every complaint becomes a learning opportunity and a real chance to improve your services and products. With 2DC as your implementation partner, you can fully leverage SurveySparrow to transform negative feedback into sustainable improvements.
A social listening tool analyzes in real time what is being said about your company, products, or industry on social media, forums, and review platforms. It captures not just mentions, but also sentiments, trends, and frequent topics – valuable insights for timely customer response. This allows you to detect opportunities and risks early before they become business-critical.
With SurveySparrow, you integrate a powerful social listening tool into your feedback strategy and gain deeper insights into what your target audience really thinks. Make data-driven decisions and strengthen your brand perception and customer loyalty.
Wing AI is the intelligent extension of SurveySparrow that elevates your feedback analysis. Instead of manually analyzing individual responses from CSAT surveys, Wing AI automatically detects patterns, sentiments, and key topics in open-text answers. Gain deeper insights – faster and at scale. The AI filters relevant statements, prioritizes action areas, and delivers concrete improvement suggestions.
Companies save time, detect trends early, and make informed decisions based on real customer experiences. Combined with 2DC’s implementation expertise, Wing AI becomes a powerful tool that turns feedback into real progress. Our AI consulting team is available to discuss your goals and options.
The SurveySparrow API documentation gives you limitless integration possibilities into your existing system landscape. Whether CRM, helpdesk, marketing automation, or custom databases – the well-documented API enables seamless implementation of workflows, data synchronization, and analysis. Ensure consistent data usage and minimize manual work. With 2DC as your partner, you can integrate SurveySparrow smoothly and securely into your processes – from connection to scaling.
Our experts develop custom interfaces to ensure all systems work together perfectly. This makes SurveySparrow a core part of your digital infrastructure. Also practical: The SurveySparrow login is fast and easy, keeping your workday running smoothly.
The powerful customer feedback software centralizes and simplifies CSAT surveys, NPS surveys, social listening, and reputation management. With 2DC, maximum potential is guaranteed!
